Project Services & Support

Project Services

De-risking your investment with proven project methodology

Providing value for your Project

CitySoft lead the market in respect to producing quality project outcomes, and providing quality post project support. Our clients obtain greater value from their investment in advanced business software, because CitySoft configure real practical business system solutions, based upon using Sage Enterprise Management advanced business software as the system cornerstone.

Our project management and engagement model de-risks our clients from investment regret. We even created our own collaborative software application called Track My Project that helps clients and CitySoft successfully introduce new advanced business software projects.

Project Management

Advanced Business Software Project success demands the application of, and commitment to adopt and follow a proven path to project delivery success.

Project management is often neglected or removed from project budgets, however, it is crucial to co-ordinating resources and navigating through the many and varied challenges common to all advanced business software projects.

Download an overview of CitySoft’s methodology

CitySoft’s experienced Sage Enterprise Management project managers save companies time, money and unnecessary heartache. They oversee resource allocation, workmanship, project scope and communications with project team members and project stakeholders. Together with your project manager they co-ordinate project delivery and de-risk your project against inferior solution delivery, missed project deadlines and cost blowouts.

Based on decades of experience, CitySoft have created their own project methodology drawing upon theories and project approaches widely used by global consulting firms across enterprise and mid-market sized projects. Since the project demands of larger projects differ from mid-sized and smaller projects we vary our project methodology to suit the project profile so clients obtain the right type and volume of project services without ignoring any vital project disciplines.

Go Live Preparation

Properly prepared projects contain a clearly defined set of activities leading up to a switch over to the new Sage Enterprise Management system. Going live on a new system should not involve a hope and pray strategy that it will all be ok on the day. Such a plan typically ends badly, as matters that should have been dealt with leading up to go live become major issues post go live. The best time to address system and solution matters is prior to go live, not after.  CitySoft understands the need for business continuity, and a well-considered and executed go live plan will reduce the risk of a failed go live position, and a need to roll back.

User acceptance testing (UAT) is a crucial component of good projects and when done fully and completely, where every conceivable business process scenario is tested, will remove or reduce any go live issues. Even with the best laid plans issues can emerge post go live, however, the significance and severity of these issues are unlikely to be major ones when your project contains proper go live preparation.

During the go live preparation phase of a project CitySoft use a number of checklists cumulating in a final Go – No Go Toll Gate meeting, where risks and readiness are discussed prior to clients deciding on pressing ahead with a Go live cut over, or deferring until such a time as they are better positioned to go live.

Business Process Review

A change to modern advanced business software provides companies with an opportunity to evaluate their existing business processes, with a view to improving the way they do business. Often, newer technologies along with new business application capabilities, open up new and more productive ways for companies to capture and manage data, leading to cost savings and improvements in customer service. In some instances, inefficient business processes and practices evolve over time, often due to limitations in the company’s business software system. On occasions staff turnover, inadequate staff training and a lack of documentation of business processes, plus the loss of staff systems IP, over time, leads to degraded business processes.

As a part of a CitySoft advanced business software project, we conduct workshops that include a comprehensive business process review. Current business processes are compared to optimised business processes available within the realms of the proposed business software, and the modern technologies upon which the software operates.

Topical technological advancements such as the IoT, Block Chain Technologies & Web Mobility have and are changing the way businesses operate and are responsible for a wide range of wholesale industry transformations. Block Chain technologies for instance will have a major impact in the food and beverage industry around counterfeiting, substitutions and traceability including visibility along the entire supply chain, in essence from paddock to plate and back. Voice activated warehousing, BOTS and even the availability of mobile Apps are changing business processes. The Sage Enterprise Management Expense App, for instance, is changing the way we process expense claims and book travel.  Sage EM, as a Web native application, is changing the way we transact and consume data, and not just sales behaviours, but technical and professional service staff with electronic time capture, and also remote office staff, work from home staff and staff involved in delivering goods.